Real cases
Lost between providers, as we file it: the record did not follow the person between providers, systems or countries.
Published January 2025 to September 2026, found in sources in 12 languages: 26 of all 442 cases. By region, 7 in Africa, 4 in the Americas, 3 in Asia, 11 in Europe and 1 in Oceania. Of these, a regulator or court decided 5, the organization involved admitted 4, 12 are allegations not decided and 5 are a person's own account. The sources: 3 decisions by regulators and ombudsmen and 23 reports by edited news outlets. 2 decisions are known to us from a news report of it. The list last changed on October 2, 2026.
Each case is filed under one kind of problem when it is written, by the rule above; the cases here are the ones filed under it. These cases are not a sample: they show what is published and findable, not how common lost records are.
Each case's id links its line on Real cases, the one address to cite. Every case, every kind of problem, by country: Real cases.
all cases that month cases filed as lost between providers a month not yet over every panel on the same scale, 0 to 15 cases a month
Each bar counts the cases whose source was published that month, October 2024 to October 2026, by region. Pick a kind of problem to see its share of each bar. Counts show what was published and what our searches found, not how often problems happen. October 2026 runs only to October 3, 2026, the newest source date, so its bars are drawn as outlines. Every case as a spreadsheet (CSV).
| Month | Africa | Americas | Asia | Europe | Middle East | Oceania | All |
|---|---|---|---|---|---|---|---|
| October 2024 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| November 2024 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| December 2024 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| January 2025 | 1 | 0 | 0 | 1 | 0 | 0 | 2 |
| February 2025 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| March 2025 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| April 2025 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| May 2025 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| June 2025 | 1 | 1 | 0 | 1 | 0 | 0 | 3 |
| July 2025 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| August 2025 | 0 | 1 | 0 | 0 | 0 | 0 | 1 |
| September 2025 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| October 2025 | 0 | 0 | 1 | 0 | 0 | 0 | 1 |
| November 2025 | 1 | 0 | 0 | 1 | 0 | 0 | 2 |
| December 2025 | 2 | 0 | 0 | 1 | 0 | 0 | 3 |
| January 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| February 2026 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| March 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| April 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| June 2026 | 1 | 1 | 1 | 1 | 0 | 1 | 5 |
| July 2026 | 0 | 1 | 0 | 0 | 0 | 0 | 1 |
| August 2026 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
| September 2026 | 0 | 0 | 1 | 0 | 0 | 0 | 1 |
| October 2026 (so far) | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| All | 7 | 4 | 3 | 11 | 0 | 1 | 26 |
| How settled | Africa | Americas | Asia | Europe | Middle East | Oceania | All |
|---|---|---|---|---|---|---|---|
| A regulator or court decided | 0 | 0 | 0 | 5 | 0 | 0 | 5 |
| The organization admitted the problem | 3 | 0 | 0 | 1 | 0 | 0 | 4 |
| Alleged, not decided | 1 | 3 | 3 | 4 | 0 | 1 | 12 |
| The person's own account | 3 | 1 | 0 | 1 | 0 | 0 | 5 |
| All | 7 | 4 | 3 | 11 | 0 | 1 | 26 |
| Kind of source | Africa | Americas | Asia | Europe | Middle East | Oceania | All |
|---|---|---|---|---|---|---|---|
| Regulator and ombudsman decisions | 0 | 0 | 0 | 3 | 0 | 0 | 3 |
| News reports | 7 | 4 | 3 | 8 | 0 | 1 | 23 |
| All | 7 | 4 | 3 | 11 | 0 | 1 | 26 |
· Swarakaltim.com · archived copy
A patient in East Kalimantan alleges that the records a public hospital sent with his referral abroad were incomplete, including a video of his care cut at crucial moments, and that the referral letter misstated his state of health.
From an Indonesian source; summary ours.
Lost between providers Alleged, not decided Case IDN-S002 on Real cases Indonesia: the country page
· Independent Arabia
A hospital official said staff left and patient files and data stayed inside after the building was taken over. Displaced patients lost the link to their records and doctors, and some now carry their own papers between centres.
From an Arabic source; summary ours.
Lost between providers The organization admitted the problem Case SDN-S001 on Real cases Sudan: the country page
· El Pitazo
Families say people rescued alive and taken by ambulance were never recorded at any hospital; one was possibly admitted under another name. They say no public, unified register of those rescued in the first hours existed.
From a Spanish source; summary ours.
Lost between providers Alleged, not decided Case VEN-S002 on Real cases Venezuela: the country page
· South Gippsland Sentinel-Times · archived copy
A general practice in regional Victoria closed without warning. More than five months later its former patients still could not get their medical records, which remained under the closed practice's control while health agencies sought a fix.
Lost between providers Alleged, not decided Case AUS-S004 on Real cases Australia: the country page
· The News International
Attendants told the newspaper that public, private and charitable hospitals often refuse a short clinical summary while treatment continues, saying it comes only after formal discharge, leaving families unable to arrange transfers or second opinions.
Lost between providers Alleged, not decided Case PAK-S002 on Real cases Pakistan: the country page
· Diario Co Latino
A health rights coalition said the paper records of patients treated before a national hospital was rebuilt and moved to a new hospital network have disappeared, so earlier test results are unavailable and some studies may need repeating.
From a Spanish source; summary ours.
Lost between providers Alleged, not decided Case SLV-S003 on Real cases El Salvador: the country page
· Inkyfada
A man held in several prisons says that after he was moved to a new prison, staff ignored his medical file, and care arrangements agreed at earlier prisons were dropped.
From a French source; summary ours.
Lost between providers The person's own account Case TUN-S002 on Real cases Tunisia: the country page
· Rzecznik Praw Pacjenta (Patient Rights Ombudsman)
After a medical practice closed, the former partner holding its records stopped releasing them to patients during a dispute with the other partner. The ombudsman ordered the practice to stop, and an administrative court rejected the appeal.
From a Polish source; summary ours.
Lost between providers A regulator decided Case POL-S001 on Real cases Poland: the country page
· LBC · archived copy
A clinician at a London hospital trust said its new electronic record system sent referrals to the wrong place, held missing or unreliable information and left patients lost to follow-up. The trust said the rollout caused a number of issues.
Lost between providers Alleged, not decided Case GBR-S006 on Real cases United Kingdom: the country page
· Current Time (Nastoyashchee Vremya) · archived copy
A patient released from detention came home with no discharge summary or extract from his records. His family said this made it hard to arrange prompt follow-up care.
From a Russian source; summary ours.
Lost between providers Alleged, not decided Case BLR-S003 on Real cases Belarus: the country page
· Ultra Tunisia
A reporter found patients from inland regions carrying bags of scans and test results between hospitals, because regional and university hospital systems do not share data. An older patient said nothing moves unless he hands over paper in person.
From an Arabic source; summary ours.
Lost between providers The person's own account Case TUN-S003 on Real cases Tunisia: the country page
· Correio da Kianda · archived copy
Hospital directors and the national hospitals director said there is no single health information system, so a patient may be registered several times, exams are repeated, and transfers between hospitals happen without the patient's information reaching the receiving team.
From a Portuguese source; summary ours.
Lost between providers The organization admitted the problem Case AGO-S001 on Real cases Angola: the country page
· Pravda
The dentists' chamber says dental charts and image files do not reach the national electronic record, so other doctors cannot see them. It warns patients may get duplicate prescriptions or repeat imaging as a result.
From a Slovak source; summary ours.
Lost between providers Alleged, not decided Case SVK-S002 on Real cases Slovakia: the country page
· Radio Slobodna Evropa · archived copy
A private clinic shut without telling patients. Health inspectors reported faults in how it kept patient files, and a patient trying to move to another clinic was refused because no one was left to sign the paperwork.
From a Bosnian source; summary ours.
Lost between providers A regulator decided Case BIH-S003 on Real cases Bosnia and Herzegovina: the country page
· Lesotho Times
Former mineworkers home in Lesotho say incomplete mine records and poor coordination between South African and Lesotho authorities leave them without the proof a compensation fund requires. Some say they were refused with no reason given.
Lost between providers Alleged, not decided Case LSO-S001 on Real cases Lesotho: the country page
· Bangkok Post
After a private hospital stopped public scheme outpatients, transferred patients waited up to seven days for their medical history. The national insurer said it could not reach their data because the hospital was not linked to the national records exchange.
Lost between providers Alleged, not decided Case THA-S004 on Real cases Thailand: the country page
· ICT&health · archived copy
A patient survey found more than one in ten people treated in hospital in 2024 experienced something going, or nearly going, wrong because a provider lacked their medical information. Reported harms included repeat scans and medication errors.
From a Dutch source; summary ours.
Lost between providers The person's own account Case NLD-S005 on Real cases Netherlands: the country page
· Darío Medios · archived copy
After authorities shut a private clinic network serving social security members, an inside source says surgeries were cancelled and patients were left with doctors who did not know their medical histories. Members were redirected elsewhere.
From a Spanish source; summary ours.
Lost between providers Alleged, not decided Case NIC-S004 on Real cases Nicaragua: the country page
· L'Express (Maurice), via allAfrica
The health minister said 19 patient files had been reported missing in public hospitals since November 2024, and 349 files and 24 consultation cards were not available when needed because they sat in other departments. All were later found.
From a French source; summary ours.
Lost between providers The organization admitted the problem Case MUS-S001 on Real cases Mauritius: the country page
· VG · archived copy
A record-system change made in 2023 failed to flag certain messages about discharge reports from other hospitals and specialists. Hospitals identified 3,445 cases needing review. The hospital said an early check found some needed follow-up.
From a Norwegian source; summary ours.
Lost between providers The organization admitted the problem Case NOR-S003 on Real cases Norway: the country page
· La Nación · archived copy
A patient said her earlier care history stayed on paper and was never moved into the national digital record. She also said she cannot easily give a private doctor access to her own record.
From a Spanish source; summary ours.
Lost between providers The person's own account Case CRI-S005 on Real cases Costa Rica: the country page
· КонсультантПлюс
In a review of court practice, a clinic could not produce a patient's record for expert review because it was not transferred when two clinics merged. Courts held the successor clinic responsible for keeping it and ordered compensation.
From a Russian source; summary ours.
Lost between providers A regulator decided Case RUS-S004 on Real cases Russia: the country page
· STVR Správy (Slovak public broadcaster)
A patient who changed general practitioner says the former doctor did not pass his records to the new one for over six months. Other former patients report the same, and a regional complaint is under review.
From a Slovak source; summary ours.
Lost between providers Alleged, not decided Case SVK-S001 on Real cases Slovakia: the country page
· Institucija ombudsmena za ljudska prava Bosne i Hercegovine · archived copy
A patient asked a public health centre to transfer his file to another clinic. Two months later he was told he had no file there. The ombudsman told the centre to open one and explain his options.
From a Bosnian source; summary ours.
Lost between providers A regulator decided Case BIH-S002 on Real cases Bosnia and Herzegovina: the country page
· Síndic de Greuges de la Comunitat Valenciana (regional ombudsman), complaint 2403790
After a long wait for an appointment, a patient was told the specialist could not see a report held at another public hospital and was asked to fetch it herself. The ombudsman recommended records be reachable from every public centre.
From a Spanish source; summary ours.
Lost between providers A regulator decided Case ESP-S003 on Real cases Spain: the country page
· Sahara Reporters (republishing a Daily Trust report)
A patient told reporters that each new hospital, private then public, made her repeat and pay for routine tests she had already done, because results were not transferable. A records officer said each hospital keeps its own unlinked system.
Lost between providers The person's own account Case NGA-S001 on Real cases Nigeria: the country page
Cases as of . Our summaries are free to reuse with credit to SuperTruth (CC BY 4.0).
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